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Online Enterprise Community Manager

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As the Community Manager for a networking collaboration platform (Sharepoint 2103), you will be managing the networking and collaboration communications for an internal audience of staff, executives and medical personnel.

Collaborating with marketing, physicians, operations personnel, and other stakeholders, the Community Manager will assume the strategic and operational duties associated with managing, and nurturing a growing, vibrant online community. They will be fluent in the technical aspects of social networking platforms that allow them to respond to user needs and requests – and enjoy supporting people, offering just-in-time facilitation where it adds value, enabling a culture of collaboration.

Responsibilities
· Community Management
o Monitor, manage, and curate online conversations, including answering user questions and helping to foster user connections behind the scenes
o Engage, Train and empower Community Champions to build visibility and encourage thought leadership
o Foster community engagement and engage with under-serviced populations to find ways to increase use of the Collaboration tool
• Help the physicians use social technology to achieve business objectives

· Communications
o Integrate user messaging into the community in a compelling and valuable way
o Develop and implement communications in a way that strategically fulfills the social business goals of the company, Director of Communications, New Media Manager, and physician stakeholders
o Ensure community content is consistent with the company brand
• Create and maintain a collection of success stories that demonstrate examples of the tool providing business value within the context of the business

· Strategy
o Work with the New Media Manager and other stakeholders to develop and implement community promotion and engagement strategies
o Provide ongoing feedback to the New Media Manager regarding user requests, feature requests, UX improvements, etc., acting as the voice of the community and influencing the future vision of the Collaboration tool
• Consult with users and user groups to help them learn how to use social business tools strategically

· Support
o Establish and manage community support site
o Works with New Media Manager to develop and maintain community training resources, guidelines, and policies.
o Liaise with IT Groups to identify and resolve user issues
o Triage user-reported abuse and work with internal teams (security, compliance, etc.) if the community terms of use are breached
· Analytics
o Create community analytics dashboards so that community engagement can be assessed over time
o Monitor usage, adoption, and other metrics and take action when activity is below established thresholds in order to proactively ensure ongoing health of the community

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