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Online Content Writer

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Online content writer needed for Verizon Wireless - Job ID VZWJP00048407

* Must have at least 2 years of technical writing or training development experience, and background in knowledge management (Taxonomy, Metadata, HTML). This is a 6-month contract onsite in Elgin.

Authoring of online content and performance support materials
• Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner
• Author content to align with provided writing guidelines and voice of the customer
• Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
• Work with Product Management team to author various support content with the online resources
• Designs content that enables the successful implementation of Verizon Wireless initiatives
• Participates on core teams in support of developing and drafting online and performance support content
• Work directly with Marketing, Customer Service and Sales to ensure correct and accurate product presentation
• Responsible for authoring online content and performance support materials for specific projects, programs, pricing, etc.
• Partner with cross functional subject matter experts in creation of materials
• Capture operational business requirements in written form in a way that is easy to use for the end-user (frontline retail, telesales, customer service, etc)
• Design and/or load documents and references into online resources
• Create and load needed forms and letters into online resources
• Launch online resources, training, and communications concurrently

General Knowledge Management Support
• Proactively identify performance reinforcement needs and process improvement ideas
• Participate in online reference tool development, standardization, and enhancement projects
• Participate in UAT testing of different Enterprise Content Management and Knowledge Management Application enhancements
• Assist team with topic clean-up and other content improvement initiatives

Required:
• Bachelor's degree or equivalent work experience
• 2+ years authoring experience in training development or technical writing
• Background in knowledge management including understanding of Taxonomy, Metadata, and HTML
• Microsoft Suite proficiency
• Strong business acumen

Preferred:
• 2+ years wireless experience
• Experience with a Content Management System (such as RedDot or Documentum)

***The candidates must have a clean MVR record, proof of insurance and a valid driver's license.
***They may be required to travel up to 25%.

Submit your resume for full consideration.

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