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Online Content Consultant

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Our client is a giant in the TELECOMMUNICATIONS INDUSTRY and has asked for our help identifying a first rate ONLINE CONTENT CONSULTANT for a 6+ month term contract engagement.

Location - Onsite at client's location in Folsom, CA.
Weekly hours - 40 hours per week
Type - long term contract - initial term 6 months with a max of 30 months.
Benefits- subsidized medical, dental, vision and 401k

Job Description:

The consultant position is responsible for updating, creating and maintaining this reference and performance support content.


Authoring of online content and performance support materials
• Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner
• Author content to align with provided writing guidelines and voice of the customer
• Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
• Work with Product Management team to author various support content with the online resources
• Designs content that enables the successful implementation of Verizon Wireless initiatives
• Participates on core teams in support of developing and drafting online and performance support content
• Work directly with Marketing, Customer Service and Sales to ensure correct and accurate product presentation
• Responsible for authoring online content and performance support materials for specific projects, programs, pricing, etc.
• Partner with cross functional subject matter experts in creation of materials
• Capture operational business requirements in written form in a way that is easy to use for the end-user (frontline retail, telesales, customer service, etc)
• Design and/or load documents and references into online resources
• Create and load needed forms and letters into online resources
• Partner cross-functionally with communications team to launch online resources and communications concurrently

General Knowledge Management Support
• Proactively identify performance reinforcement needs and process improvement ideas
• Participate in online reference tool development, standardization, and enhancement projects
• Participate in UAT testing of different Enterprise Content Management and Knowledge Management Application enhancements
• Assist team with topic clean-up and other content improvement initiatives

REQUIRED:
• Bachelor's degree
• 2+ years authoring experience in training development or technical writing
• Background in knowledge management including understanding of Taxonomy, Metadata, and HTML
• Microsoft Suite proficiency
• Strong business acumen

PREFERRED:
• 2+ years wireless experience
• Experience with a Content Management System (such as RedDot or Documentum)

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