These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Online Content (Bi-Lingual)

0 people like this description

The Online Content and Communications team within the Workforce Development Group is responsible for the maintaining the integrity of all the online reference systems for front-line employees and the online reference system for Indirect Agents content. This position is vital to the daily strategic operation of the business in the Areas and ensures that the most recent information is always available for the field.

The consultant position is responsible for updating, creating and maintaining this reference and performance support content.
Authoring of online content and performance support materials
Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner
Author content to align with provided writing guidelines and voice
Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
Work with Product Management team to author various support content
Designs content that enables the successful implementation of initiatives
Participates on core teams in support of developing and drafting online and performance support content
Work directly with Marketing, Customer Service and Sales to ensure correct and accurate product presentation
Capture operational business requirements in written form in a way that is easy to use for the end-user (customer facing retail, telesales, customer service, etc)
Design and/or load documents and references into online resources
Partner cross-functionally with communications team to launch online resources and communications concurrently

General Knowledge Management Support:
Proactively identify performance reinforcement needs and process improvement ideas
Participate in online reference tool development, standardization, and enhancement projects
Participate in UAT testing of different Enterprise Content Management and Knowledge Management Application enhancements
Assist team with topic clean-up and other content improvement initiatives

These job descriptions are examples. Looking for work?

Find JobsFind Jobs