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Online Community Moderator & Blogger

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Our large Fortune 500 retail client is seeking a talented Online Community Moderator/Blogger! This is a 1 year contract-to-hire position located in Hoffman Estates, IL. You MUST have 2+ years of relevant experience to be considered.

The Online Community Moderator & Blogger will monitor and moderate user-generated content to ensure that the online environment is maintained as safe and welcoming. This role coordinates with the internal management team to support its mission, marketing programs, promote excellent customer service and help to develop a strong community around the brand while being responsible for the following:

-Implement the online moderation strategy, coordinating with the team to ensure its effectiveness and providing superior quality of customer service and support
-Maintain the Moderation Guidelines and Contacts & Escalations documents and ensure they are up to date and in a shared location
-Escalate inquiries/issues to the appropriate teams to respond
-Produce reports on relevant moderation statistics, issues and outcomes
-Monitor effective benchmarks for measuring moderation and UGC volume, and analyze, review, and report on effectiveness of moderation policy
-Report on insights (and trends) gained from moderation into the team
-Keep informed of all industry and company information, news and marketing programs to anticipate potential issues
-Publish weekly blogs including selection of images
-Follow established schedule for updating home and category pages
-When necessary, execute banned user process and track and remove previously banned users that return

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