Online Community Manager

1 person likes this description

Think about this position as the most social, problem solving position for any software company. Managing this particular online community means talking about the game(s), the players online experience with the site and potentially the product, listening to and resolving technical and non-technical issues, directing the player to the right resource, or taking a players experience or suggestion to team members that can make change happen.

By the way, you could make a big impact with every interaction you have with a gamer. You could make their experience a more pleasant one by answering a simple question, or through effective listening and problem solving skills.

As an Online Gaming Community Manager you MUST have in-depth knowledge of the gaming world, and although it goes without saying, you MUST possess exceptional communications skills. In fact, you're probably editing this job posting as you read through it.

Responsibilities

•Act as an advocate for the online community and surface issues to the production team as needed.
•Post to social and forum channels and engage in conversation with our followers.
•Work closely with the live support team to interact with consumers in real-time, especially around new game releases.
•Work with the gaming company's Customer Service team to help resolve community issues.
•Curate and moderate user comments and contributions.
•Develop relationships with fan sites and key influencers.