Our client is seeking a Community Manager to add to their growing team. The online community manager will act as the external voice of the company and specific brands via social media and website while simultaneously acting as the voice of the customers internally. The value lies in the community manager serving as a hub and having the ability to personally connect with the customers (humanize the company), shepherd & provide feedback to many departments internally (development, PR, marketing, legal service, tech support, digital, etc. ). The community manager is responsible for overseeing single or multiple brands within a category, and ensuring that internal & external customers receive the best and most effective, integrated and efficient Customer Experience available.
The community manager could be responsible to communicate with multimedia communication channels when necessary including phone, email, and live chat or mobile. The community manager should be able to manage conversational calendars and proactively engage with customers. This role coordinates with the internal Editorial and Marketing teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand.
- Bachelor degree, preferably in a relevant discipline (PR, journalism, communications, marketing or business)
- At least 1-3 years of customer service / social media experience.
Hours will be between 8AM-10PM, rotating shift, some weekends.