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Online Community Engagement Specialist

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A large healthcare client of Aquent's is looking for an Online Community Engagement Specialist to join their Product Management team. The team is looking for a motivated and collaborative professional to assist the team in the rollout of a new social collaboration project. This position will provide community management support and will be responsible in providing training of the technology, promoting best practices, gathering requirements, monitoring the community, and providing hands on help to ensure adoption goals are met.

This position requires 5+ years of community management, program management, change management, training and equivalent experience in a professional setting. The ideal candidate will be calm under pressure, collaborative, and a clear communicator. Previous experience in Jive, Chatter, Yammer, SharePoint or an equivalent enterprise social networking platform is preferred, as you will be responsible for responding to user needs within these systems. Large company experience is also preferred.

Daily activities include, but are not limited to:
• Help community members know, feel, do what they need to do to transition into the new tool/way of working
• Own project plans and daily and weekly tracking
• Collaborate with the cross-functional delivery team to define, commit to, and finish tasks assigned to them and to others
• As an individual contributor, under the direction of the product manager, be the go-to person for users to ask questions about the transition, get into the proper workstreams to get from point A to point B, and to obtain help
• Provide ongoing feedback to the product manager regarding user requests, feature requests, communications that are needed, reflecting the voice of the community

This is a great chance for a motivated individual to collaborate on a large scale with innovators and make a significant impact in a large corporation!

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