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Online Community Coordinator

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Do you want to work for the fastest growing online and mobile organization today with a team who believes in the value of their online and social mission? Our client, one of the largest nonprofit, nonpartisan organizations with a membership of more than 37 million needs an Online Community Coordinator to join their Digital Strategy team.

Candidate will initiate discussions that the community user will be interested in participating in, and solicit responses to those discussions. He/she will facilitate interactions, build relationships and write content about the community and users. He/She will organize regular events and activities and resolve conflicts/disputes within the community. Candidate will also provide weekly report summarizing actions taken during the week to grow active user base, deal with moderation issues, and results of promotional pitches. Will perform monthly analysis that reports on successes, opportunities for improvements, and trends and a quarterly plan for activities he/she is organizing in the next quarter to grow the community.

Qualifications:
• Provides daily forum posting, individual user interaction and moderation services for organization's integrated community platform. Responsible for identifying opportunities and issues to build the base of super and active users, and will provide reporting to highlight all functional areas.
• Initiation of discussions that users (both in and outside of the community) will be interested in participating in.
• Solicitation of responses to community discussions.
• Facilitation of interactions between community users as well as building relationships with community users.
• Promotion of community content using organization's CMS.
• Writing content about the community and its users and organizing regular events and activities.
• Resolving conflicts/disputes within the community.
• Collecting and analyzing community data.
• Recruiting and training Online Community leaders.

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