These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Office Manager - Technical Support | Staffing Operations Support Manager

4 people like this description

Are you mind-bogglingly stellar at everything you do?

Can you multi-task, field questions from internal and external clients, and help run an office like a "lean, mean fighting machine" all while delivering positive customer service that is absolutely infectious?

Are you looking for a company you can call home? A place where people understand that "work/life fit" isn't just something to put on the company website, but an idea that's put into practice every workday?

Then we've been looking for you!

Aquent is the world's leading Creative and Marketing staffing firm, founded over 25 years ago on these four guiding principles:
· People Make the Difference
· Holism
· Relentless Pursuit of Customer Value
· Continuous Learning and Improvement

We're not kidding, we love our company, and we're looking for a top Office Manager to add to our Shared Services team!

Primary Responsibilities:

· Coordinate troubleshooting of technical needs working with internal Enterprise Information Services (EIS) department and outside vendors to resolve issues.
· Provide support and assist with reporting and onboarding requirements for major local accounts, coordinating with multiple agents within North America.
· Handle Accounts Payable and Accounts Receivable function to ensure timely payment of local expenses and collection on Aquent invoices, working with A/P and A/R teams in Boston.
· Front desk & phone support (handling talent & client requests including benefits, invoicing, timecard questions and worker’s compensation claims).
· Manage Human Resources compliance requirements including, but not limited to: EEOC for internal interviews hires, Talent COBRA process, and I-9s.
· Manage the facility and vendor relationships including: office supplies, phones, computers, video conferencing infrastructure, office equipment, and overall office appearance.
· Provide additional support as needed on a timely and consistent basis, including but not limited to filing, and working with internal staff to resolve client/talent issues on an ad hoc basis.
· Play a major role in accomplishing a wide range of projects for internal and external clients via the Shared Services team.
· Be an active participant of the Shared Services Client & Talent Support team – participate in team meetings, identify opportunities for the team, streamline processes for assigned projects, and collaborate with team members.

Other Requirements:
· 3+ years administrative business experience
· Proven ability to learn new technology quickly
· Experience troubleshooting and supporting field operations in areas specific to computers, software, and cloud computing
· Proven ability to solve problems, make decisions, and resolve conflicts
· Strong Microsoft Office and/or Google Drive skills
· College degree (preferred)
· Customer Service Fanaticism
· Strong analytical skills
· Experience with video conference systems and other similar technology is strongly desired
· Experience with forums in a learning environment is a plus
· Experience with customer satisfaction or surveying would also be a plus

What we have to offer:

· Work/life balance
· Generous 401(k) plan
· Unlimited vacation
· Tuition Reimbursement
· Use of Aquent's Hawaii and Florida beach houses
· Flexible spending accounts
· A great company culture!

Does this sound like an opportunity that you were made for? Apply now!

These job descriptions are examples. Looking for work?

Find JobsFind Jobs