Mobile UX Content Writer
This is a full-time, long-term contract with the opportunity to work remotely, but be available for on-site meetings in Pleasanton, CA.
HIGH-LEVEL SUMMARY: Create and edit UX content for Mobile and Native apps that aligns with the Brand. Projects may also require any or all of the following: ability to devise page-level content strategy; participation on scrum/agile teams; entry of content into a CMS; ability to contribute effectively to interactions with UX designers, project managers, agile product owners, and CMS architects and content entry specialists.
REQUIREMENTS: • Ability to create UX/technical Web content solutions for Mobile and Native apps that support business requirements based on user needs and goals • Technical writing skills for converting complicated processes into clear, logical, and simple directions for non-technical users • Ability to apply company brand both in terms of tone and usages, as detailed in the Web brand guidelines • A basic understanding of user experience methodologies and Web development agile/scrum practices • Ability to present content concepts to project partners and coworkers, particularly articulating rationale and supporting user research behind content proposals • Ability to support the content effort on multiple projects, including tracking own timelines and tasks and following various identified processes • Effective participation on cross-functional teams, adhering to functional and business requirements and producing project deliverables on deadline
SCOPE OF PROJECT: Supports a multidisciplinary team of about 5-9 people on about 2-3 major projects at a time. Creates artifacts documenting editorial content that includes directions for developers and content entry specialists and meets accessibility/legal/regulatory requirements provided. Often work independently, but at times under the direction of senior UX contributors, UX producers, and agile product owners.
Top 3-5 Daily Responsibilities: • Actively participate in team planning and project definition meetings • Partner with other User Experience and Design teams on developing content that reflects best marriage of user business needs • Create UX/UI content and editorial deliverables that are on brand and meet accessibility/legal/regulatory requirements as provided • Content entry into a content management system • Manage own tasks and project deliverables Top 3-5 Required Skills: • A balance of productive independence on own workload as well as effective support of coworkers and collaboration with other project teammates and disciplines (Typical number of team members is 5–10.) • Quality copy craftsmanship that effectively incorporates user, business, technical, brand, legal, accessibility, and UX/UI digital industry standards, practices, and requirements as provided • Experience creating content for various media (Web desktop, mobile, email, etc.), recognizing the requirements of each format • Technical writing skills for converting complicated processes into clear, logical, and simple directions for non-technical users • Intermediate use of Microsoft Office business tools, particularly Word
Desired Skills: • Familiarity with Mac, SharePoint, and CMS systems, AEM, Teamsite • A basic understanding of responsive Web design • A basic understanding of the difference between native application and Webview mobile content best practices Soft Skills: • Effective communication, including detailed attention to getting your point across clearly and quickly • Commitment to department and project teams, particularly reciprocal collaboration and meeting deadlines others are relying on • A relaxed relationship with change as well as an ability to adapt effectively to that change