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Mobile Technology Support Specialist

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Aquent is currently seeking a Mobile Technology Specialist for a long-term contract in Houston, TX.  Qualified candidates will be responsible for providing end user and system support for Windows, iOS and Android device customers.

Job Location: Houston, TX.  Local candidates preferred.  Relocation not provided. ​​​

Essential Job Functions: 

  • Configure and troubleshoot multiple mobile and PC end user devices including but not limited to: iOS and Android Smart Phones and tablets. 
  • Configure User’s mobile device to have mobile apps, VPN and security authentication solutions 
    Provide VPN support including configuring, troubleshooting and training 
  • Install, troubleshoot, configure and document changes required to make identified customer’s applications work in the mobile device environment 
  • Troubleshoot, provide work-around, and permanent fixes to issues identified in the mobile device environment and remote access (VPN) solution 
  • Resolve tickets related to mobility issues 
  • Serve as subject matter expert point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment 

Essential Job Functions: 

  • Education: Associates Degree 4 year of experience 

Required Skills / Abilities: 

  • In-depth understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM) systems; specifically, experience and proficiency using Airwatch to provide mobile device support. (MobileIron experience nice to have) 
  • In-depth experience in supporting iOS, Androids, Windows and other smartphone tablets 
    In-depth knowledge and experience in Mobile device configuration, app installations and troubleshooting. 
  • Understanding of the Apple Device Enrollment Program (DEP) and Volume Purchase Program (VPP) 
  • Excellent client management, verbal and written communication skills 
  • Extensive experience in using an industry proven ticketing system 
  • Ability to work independently and collaboratively, outside of comfort zones 
  • Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations. 
  • Excellent understanding of Microsoft Outlook and Windows platforms.

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