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Mobile Interaction Designer

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This position contributes to brand success by participating in initiatives that include information architecture, interaction design, user research, and product research for enterprise mobile applications driving strategic customer-facing initiatives.
Drives solutions and concepts through a process from ‘ideate’, to ‘articulate’, through construction and execution of user experience concepts. Coordinates functional requirements and solution design activities across various cross functional teams including; Information Technology (IT), Business Units, and Product Team to collaboratively develop effective solutions.
Summary of Experience
• Experience with Mobile R&D in a technology environment 4 years
• User interface design, testing, and implementation experience 5 years
• Functional documentation experience (wireframes, system diagrams, process flows, user flows, etc.) 5 years
• Process development and functional business experience 5 years
• Experience working with Development & QA teams, internal & external business groups, and director level and above stakeholders
• Portfolio including interaction design and visual design work 5 years
• Portfolio of 5 shipped mobile products

Key Responsibilities
Innovation Cycle
• Develops, collaborates & documents emerging ideas and concepts in accordance with defined objectives
• Monitors business cases to support ideas, proofs-of-concept, and pilots
• Leads interactive solution design and prototyping efforts
• Presents concept & prototype results to team and departmental leadership

Solution Delivery
• Produce user & functional requirements specifications, storyboards, scenarios, flowcharts, & design prototypes.
• Leverages relevant process and technology expertise to propose appropriate solution options
• Leads interactive & user experience design and prototyping efforts
• Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications. Verifies technical designs satisfy functional requirements.
• Coordinates solution delivery activities with vendors as required
• Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
• Creates system and end-user documentation to support new system implementation. Delivers training and performs knowledge transfer to team members as required.
• Develops visual design and production assets

Production Support
• Leverages subject matter expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
• Effectively coordinates and communicates issues resolution with end-users
• Correlates related production issues and assesses trends to identify broader improvement opportunities
• Extends technology support internationally to support global business operations

Coordination/Leadership
• Effectively facilitates/negotiates through challenging situations
• Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners
• Leads/influences groups though effective design decision making
• May lead project teams or direct the activities of a given project phase
• Supports team building and internal process improvement efforts
• Relates system solutions to broader organization strategies and objectives

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