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Metadata Operations Manager

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Client is looking for a temporary Metadata Operations Manager for a five month assignment. 

Metadata Operations Manager / Responsibilities:

  • Workforce management
    • PO and contracts management
    • Weekly timecard approvals
    • Liaising between content taggers, metadata team, tech team, and tagging strategy team on demand 
      • QA projects, wireframes feedback, flagging high-priority bugs, surfacing tagger questions — making sure answers are found
    • Projects communications 
      • daily task prioritization, early notification of big dates coming up
    • Company communications 
      • holidays, working through official channels to help taggers navigate unusual situations such as jury duty, helping taggers get “unblocked” for any issues — IT, HR, etc
    • Trainings planning and execution
      • coordinate with colleague — must do this in advance of all special projects; also we’re doing a monthly in-office refresher training
    • New Projects Setup
      • coordinating new tagging strategies from tagging strategy team and Kaki/Avi/Metadata team as necessary, connecting with tech team on how to set up brand new projects in MAP3, connecting with Metadata team to make sure the required taxonomies exist
    • Team documentation and working docs management
      • we have many — and our ops live by them
    • Hiring/Onboarding/Training/Exiting management if necessary
  • Vendor management
    • PO and contracts management
    • Monthly invoice approvals
    • Special Project write ups (Accenture) for approval on each new project
    • Meetings with vendor reps as they occur
  • Tagging Projects Management
    • Jobs creation and management in MAP3
      • significant Admin role responsibilities
      • requires coordination with setup team
      • may require bug/data issue collaboration with Tech
    • Projects timeline, velocity, cost, and planning management
    • Projects prioritization management
      • need to be able to not only communicate this to taggers, but also to our other teams
  • Product management
    • Represent team and client priorities for video and library search sprints
    • Help get the right requirements into user stories
    • Capture weekly product metrics and record in Confluence

Systems the temp will use:

  • Outlook (though technically accessible just via browser)
  • Excel
  • Chrome, Firefox, Safari
  • Authy (Chrome extension for 2-factor authentication)
  • Postman (if they're checking data)
  • Sublime Text (if they're checking xmls like for closed captions)
  • BIG-IP Edge Client (for remote network work if needed)
  • Preview (for viewing PDFs)

Qualifications/ Must Haves:

  • Must have strong experience in people & task management (in tech).
  • Must have 3+ years’ experience in operations/people management; content tagging management a plus.
  • Must be comfortable in a tech role.
  • Must be comfortable working in an environment where priorities are constantly changing.
  • Must have strong written and verbal communication skills.
  • Bachelor’s in related field (business, computer science, etc.)
  • Familiarity with creating tasks in systems, web technology, information technology, and database technology.
  • Proven ability to prioritize and manager multiple projects.

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