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Merchandise Assistant

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The Merchandise Assistant manages the acquisition, coordination and tracking of his/her subcategory item pages and shelves on the website. He/She manages item page content, cross-sells, and accessories for the merchandise department. He/She assists the call center associates with customer service questions. This position will be responsible for managing the acquisition, coordination and tracking of inbound supplier data.
Position Description
1. Coordination of content & item setup 50%
• Supports the item level efforts of all merchandise categories reporting to the Category Manager
• Work with Buyers and Item Set up Team to set up new items and maintain item changes such as: numbers, item dimensions, rebates, add distributors, remove distributors, retail price changes, cost price changes.
• Works closely with the copywriters and supplier to manage content acquisition.
• Works closely with the Item Set Up Team and supplier to manage the procurement and coordination of digital images and/or samples for the site.
• Work with Web Collage, CNET, and easy2.com on product demos and page outlook enhancement.
• Oversees the quality assurance process as it relates to the item’s preparation to go live on the site.
• Work with Marketing to insure all TAB Closing proofs are set up correctly.
• Run in stock daily report for daily publishing.
• Track all items coming in, out to supplier, or with cross-functional team to ensure all items go live in a timely manner.
• Maintain item pages with accurate accessories and cross sell layout.
• Manage change requests such as: prices, flags, inventory availability, critical live images and copy changes, base/variant maintenance.
2. Administrative and Tracking 30%
• Monitor reviews and ratings feedback.
• Submit critical tickets for system, or data repairs.
• Run reports to insure end dates are accurate for item’s existence.
• Run weekly out of stock reports for drop shipment items and email them out to pertaining suppliers for ETA.
• Comp shop other competitor sites.
3. Special Projects 20%
• Coordinate with Associate Operations Manager and the Legal Team to resolve customer service issues promptly and accurately.
• Provide additional support to the Item Set Up Team, PIM Support team, and Inbound Team as defined by the category manager.
• Provide new MAs within the department basic training.
Minimum Qualifications
• Strong computer skills, particularly in Excel, and familiarity and comfort with database applications
• 1-2 years experience in a merchant assistant, customer service, project coordinator, or administrator preferred.

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