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Merchandise Assistant

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Our client, a Global eCommerce Giant, is looking for a Merchandise Assistant! 

The Merchandise Assistant manages the acquisition, coordination and tracking of his/her subcategory item pages and shelves on the website. He/She manages item page content, cross-sells, and accessories for the merchandise department. He/She assists the call center associates with customer service questions. This position will be responsible for managing the acquisition, coordination and tracking of inbound supplier data.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Coordination of content & item setup 50%

  • Supports the item level efforts of all merchandise categories reporting to the Category Manager
  • Work with Buyers and Item Set up Team to set up new items and maintain item changes such as: numbers, item dimensions, rebates, add distributors, remove distributors, retail price changes, cost price changes.
  • Works closely with the copywriters and supplier to manage content acquisition.
  • Works closely with the Item Set Up Team and supplier to manage the procurement and coordination of digital images and/or samples for the site.
  • Work with Web Collage, CNET, and easy2.com on product demos and page outlook enhancement.
  • Oversees the quality assurance process as it relates to the item's preparation to go live on the site.
  • Work with Marketing to insure all TAB Closing proofs are set up correctly.
  • Run in stock daily report for daily publishing.
  • Track all items coming in, out to supplier, or with cross-functional team to ensure all items go live in a timely manner.
  • Maintain item pages with accurate accessories and cross sell layout.
  • Manage change requests such as: prices, flags, inventory availability, critical live images and copy changes, base/variant maintenance.

2. Administrative and Tracking 30%

  • Monitor reviews and ratings feedback.
  • Submit critical tickets for system, or data repairs.
  • Run reports to insure end dates are accurate for item's existence.
  • Run weekly out of stock reports for drop shipment items and email them out to pertaining suppliers for ETA.
  • Comp shop other competitor sites.

3. Special Projects 20%

  • Coordinate with Associate Operations Manager, Resolutions, and the Legal Team to resolve customer service issues promptly and accurately.
  • Provide additional support to the Item Set Up Team, PIM Support team, and Inbound Team as defined by the category manager.
  • Provide new MAs within the department basic training.

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