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Member Communications Operations Consultant

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The POSITION SUMMARY - The MCO Consultant is responsible for ensuring the accuracy of documentation & processes associated with the Consultant process for Member Communications Operations – Custom Letters.


Manage the execution of printed letters with internal requester & external/internal print facilities to meet deadlines.

Perform primary processes and quality control of various documents in a timely & efficient manner in order to ensure flawless execution of current projects.
Proof reading skill essential
Ensure that all projects are being produced accurately & with consistency before approval, while reporting any issues/inconsistencies identified in the documents.
Perform other tasks including but not limited to uploading documents to vendor sites, downloading proofs, sending communications for approval, as well as the reporting & tracking of project tasks.
Attention to Detail
Extremely comfortable working with data file in Excel or CSV (strong Data)
Juggle multiple competing priorities
Remain calm under pressure
Manage the execution of printed letters with internal requestors and external/internal print facilities to meet deadlines
Communicate updates to requestors via email
Deliver very tight turn around with high service level
Ability to communicate in mostly email
Follow all standard processes established
Ability to think on feet, escalate where appropriate
Sales Force and Excel knowledge a plus

Training for role approx 2 months

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