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Medicare Communications Specialist

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Medicare Communications Specialist

Major Activities

1. Writes, edits, and reviews written and electronic communications sent to members enrolled in all Medicare lines of business. Ensures communications comply with CMS regulations, as well as company style guide and BCBSA standards.
2. Writes, edits, and serves as primary liaison with vendor on layout, printing, production, and mailing of member Update Magazines and similar publications. Edits articles for content, style, punctuation and syntax. Coordinates review process for Government Markets management team.
3. Writes, reviews and edits member and provider correspondence used throughout Government Markets to ensure consistency and clarity. Monitors the timing and distribution of member communications to ensure that the flow of written correspondence sent to our membership is appropriate.
4. Reviews materials produced by areas outside of Government Markets to ensure accuracy, clarity, and tone of materials.
5. Assists Government Markets Sales area with presentations and collateral materials, using PowerPoint and other Microsoft applications.
6. Proofreads collateral materials including rough manuscripts, mechanicals, and bluelines, to ensure accuracy.
7. Acts as Member Communications liaison for the Legal and Corporate Communications approval process to ensure the integrity of information being distributed both internally and externally.
8. Researches CMS regulations to ensure product meets marketing guidelines, requirements, and website specifications.
9. Participates in industry calls and conferences as required.
10. Acts as a resource to other Government Markets associates (research, etc).
11. Write/revise CTI (telemarketing messaging) and call scripts.
12. Performs other related duties as assigned.

Qualifications:

• Bachelor’s degree in English, Communications, or related field/equivalent work experience
• Minimum of five years’ related experience in a Communications function
• Excellent interpersonal, organizational, verbal and written communication skills
• Strong problem solving and analytical skills
• Experience in designing, implementing, and coordinating multiple complex projects simultaneously
• Proficiency with Word, PowerPoint and Excel
• Familiarity with Medicare an asset

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