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Media Support Coordinator

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Our client is seeking a Media Support Coordinator to join our Media Operations team. The Media Operations team is a rapid growth organization supporting a major initiative by the business to connect people with the public figures and media they care about. Our mission is to improve the media content ecosystem on our platforms by enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work directly with media partners, acting as a primary contact, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.



**Responsibilities**

* Become an expert in the support experience for public figures and media companies on dual platforms.

* Recommend products and solutions and assist partners with implementation of new tools and products

* Solicit, organize, and contextualize product feedback from partners

* Organize lists of media partners and track support requests

* Help educate and onboard new partners to the dual platforms

* Troubleshoot to quickly resolve partner issues

* Ensure the success of partners on the platforms through basic training and consultations

* Develop and catalogue best practices leveraging internal and external learnings across entertainment categories, including music, comedy, lifestyle, television and film
Skills:

* BA or BS Degree or higher

* Comfortable offering customer support over the phone and live at events

* 1+ years of experience in online operations, communications or customer service

* Passionate about creating world-class service experiences that delight partners

* Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments

* Exceptional communication and the ability to serve as a spokesperson for both platforms

* Able to prioritize when juggling multiple responsibilities on behalf of multiple partners

* Extremely reliable, consistent, and hard-working
Education:

Undergraduate Degree

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