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Media Support Coordinator

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An amazing technology is seeking a Support Coordinator to join the Media Operations team focused on a popular social media platform. The Media Operations team is a rapid growth organization supporting a major initiative to connect people with the public figures and media they care about. Our mission is to improve the media content ecosystem by enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work directly with media partners, acting as a main contact, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships. This position is based in our New York, NY office.

**Responsibilities**

* Become an expert in the support experience for public figures and media companies on social media
* Develop and share deep expertise on video products
* Serve as the primary point of contact for public figures and media companies
* Summarize, measure, and communicate impact of projects

Skills:
**Requirements**


* BA or BS Degree or higher
* 2+ years experience in customer service or account management, working in the online video space strongly preferred
* Strong attention to detail
* In-industry business knowledge of public figures, online publishing and/or media companies preferred
* Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments
* Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
* Strong communications skills and the ability to work effectively and cross-functionally, both internally and externally
* Deep understanding of, and passion for, photo and video products

Education:
* BA or BS Degree or higher

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