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Media Support Coordinator - Video

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Our social media platform was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at our company offers countless ways to make an impact in a fast growing organization.

This TOP social media platform, head-quartered in Menlo Park, Ca, with offices in New York, NY is seeking a Support Coordinator to join our Media Operations team, focused on our Video product in Entertainment. This is a one year contract, based in our New York office, with a salary of Up to $24/hr DOE.

The Media Operations team is a rapid growth organization supporting a major initiative to connect people with the public figures and media they care about. Our mission is to improve the media content ecosystem on our social platforms by enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work directly with media partners, acting as a primary contact, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.

**Responsibilities**
* Become an expert in the support experience for public figures and media companies
* Develop and share deep expertise on video products
* Serve as the primary Video point of contact for public figures and media companies
* Discover, respond to, and support public figures on the site, troubleshooting quickly to resolve partner issues
* Listen to partners and partner managers with the ability to modify services and support to generate exceptional experiences
* Make informed recommendations that address public figures experience, work flow inefficiencies, and product deficiencies

Skills:
**Requirements**
* BA or BS Degree or higher
* 2+ years experience in customer service or account management, working in the online video space strongly preferred
* In-industry business knowledge of public figures, online publishing and/or media companies preferred
* Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments
* Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
* Strong communications skills and the ability to work effectively and cross-functionally, both internally and externally
* Deep understanding of, and passion for, social media and video products
* Extremely reliable, consistent, nimble, and hard-working

Education:
BA or BS Degree or higher

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