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Media Support Coordinator - Sports Data\

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Media Support Coordinator - Sports Data

* Become an expert in the support experience for journalists, leagues and sports media for these Top Social Networks
* Recommend products and solutions and assist partners with implementation of new products
* Solicit, organize, and contextualize product feedback from partners
* Organize lists of media partners and track support requests
* Help educate and onboard new partners to This Top Social Network Company
* Troubleshoot to quickly resolve partner issues
* Ensure the success of partners through basic training and consultations
* Develop and catalogue best practices leveraging internal and external learnings across the sports leagues and media ecosystems
* Become an expert in internal data resources and regularly execute analyses for internal and external use

SKILLS:
* Comfortable offering partner support over the phone and live at events
* 1+ years of experience in the sports/media industry is strongly preferred
* Deep understanding of the sports industry landscape and a passion for sports media and journalism
* Passionate about creating world-class service experiences that delight partners
* Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments
* Exceptional communication and the ability to serve as a spokesperson for Facebook
* Able to prioritize when juggling multiple responsibilities on behalf of multiple partners
* Extremely reliable, consistent, and hard-working
* Motivated to support public figures and media companies in achieving their objectives on their social networking sites
* Advanced excel skills required
* SQL experience is a major plus

Keywords:
Education: BS/BA OR HIGHER

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