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Media Support Coordinator - Sports - MPK

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This TOP social media company (head-quartered in Menlo Park, Ca) is seeking a Media Support Coordinator to join their Media Operations team, focused on Sports! This is a one year contract in Menlo Park, Ca. Up to $27.50/hr DOE.

Duties:
‐ Become an expert in the support experience for public figures and media companies on our social media platforms ‐ Help educate and onboard new partners to our social media platforms

‐ Data management in support of exploratory research projects

‐ Synthesize data sets and make recommendations to partners

‐ Recommend products and solutions and assist partners with implementation of new tools and products

‐ Solicit, organize, and contextualize product feedback from partners

‐ Help educate and onboard new partners to our social platforms

‐ Troubleshoot to quickly resolve partner issues

‐ Ensure the success of partners on our social platforms through basic training and consultations

‐ Develop and catalogue best practices leveraging internal and external learnings

‐ Support the implementation and adoption of new partner management software

Skills:
‐ BA or BS Degree or higher

‐ Comfortable offering customer support over the phone and live at events

‐ 1+ years of experience in online operations, communications or customer service

‐ Passionate about creating world‐class service experiences that delight partners

‐ Track record of taking initiative in uncertain and dynamic environments

‐ Exceptional communication and the ability to serve as a spokesperson for our social platform

‐ Able to prioritize when juggling multiple responsibilities on behalf of multiple partners

‐ Motivated to support public figures and media companies in achieving their objectives on FB and IG

‐ Deep understanding of the sports landscape and a passion for athletes, sports journalism and media

‐ 1+ years of experience in the sports/news/entertainment industries is strongly preferred

‐ Excel and PowerPoint experience is strongly preferred

‐ SQL and Keynote experience would be a big plus

‐ Bilingual: Fluency in Spanish and English would be a big plus

Education:
College

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