These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Media Operations Specialist

0 people like this description

The Media Operations team develops solutions for public figures and media publishers on social medial platforms/apps by improving the media content ecosystem via enhanced graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work with media partners, providing support, collecting feedback, and managing communication. This role will also involve executing a scaled outreach campaigns to create and sustain new partnerships.

Responsibilities:

  • Provide an amazing support experience to our public figures and media publishers across the social media platform
  • Assess, quantify, and implement workflow improvements to scale out support
  • Solicit, organize, and contextualize product feedback from partners
  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
  • Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously
  • Spanish Fluency Required

Requirements: 

  • 1+ years of experience in online operations, account management, or customer service
  • Exceptional written and verbal communications skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organization skills, and ability to drive results

Education:

  • BA/BS degree or higher (Degree in Engineering, Computer Science, Math, Physics, Statistics preferred)

These job descriptions are examples. Looking for work?

Find JobsFind Jobs