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Media Operations Contractor

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The Media Operations team develops solutions for public figures and media publishers on social media platforms/apps by improving the media content ecosystem via enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work with media partners, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.

Responsibilities:

  • Provide an amazing support experience to our public figures and media publishers across the platform
  • Assess, quantify, and implement workflow improvements to scale out support
  • Solicit, organize, and contextualize product feedback from partners
  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences

Skills:

  • Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously
  • 1+ years of experience in online operations, account management, or customer service
  • Exceptional written and verbal communications skills
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organization skills, and ability to drive results

Education:

  • BA/BS degree or higher (Degree in Engineering, Computer Science, Math, Physics, Statistics preferred)

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