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Marketing Services Support Associate

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In this role, the Marketing Service Associate will be responsible for providing excellent customer service and resolving Field Inquiries on our Financial Advisor Social program as well as the AMC (Advisor Marketing Central) and PMC (Premier Marketing Consulting) Marketing hotlines. Additionally, this role oversees AMC ad modifications and the FA Social and Marketing Central e-mail inbox. This role will supplement work-load for the Marketing Services Team by answering two 800 hotlines, daily email inquiries and ad approvals from Financial Advisors.

Key Responsibilities:
• Troubleshoot and resolve Marketing inquiries that come into the Marketing hotlines
• Provide technical assistance on the online Advisor Marketing Central marketing platform as well as the FA Social platform
• Manage Marketing Central and FA Social e-mail box ensuring that all e-mails are responded to in a timely manner
• Capture and share field feedback to inform development and delivery of relevant, results driven marketing tools
• Partner with PMC associates to help with the service aspect of their role including any follow-ups, order status inquiries, etc. of custom orders
• Manage competing priorities between FA phone and e-mail inquiries, as well as Ads and marketing material follow-ups

Key Competencies and Experiences:
• Relationship and service oriented individual
• Working knowledge of financial services business and LinkedIn preferable
• Strong communication and interpersonal skills
• Strong leadership and customer service skills
• Ability to partner effectively with others; Team player who is self motivated
• Excellent written and verbal communication skills
• Keen listener, problem solver
• Highly-professional demeanor
• Able to multi-task and operate in a fast paced, high pressure, dynamic marketing environment

Requirements:
• Bachelor's Degree (strong academic performance and internships)
• 1-2 years of customer service experience
• Working knowledge of Microsoft office suite

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