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Marketing Services Associate

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Major Financial Institution in Weehawkin, NJ seeks a jr. marketing professional with digital program savvy and high volume customer service experience. The Marketing Services Associate will be responsible for troubleshooting and resolving/escalating all inquiries regarding marketing platforms and offerings (marketing portal, web, social)

The spot is very call-heavy, the candidate must have call center experience and be comfortable speaking with Financial Advisors. MUST have strong communication skills/call center experience and experience working with high level executives.

This role will require on the spot thinking, follow up, some research etc.

Position Overview: The Marketing Service associate will be responsible for providing excellent customer service and resolving inquiries on our the financial advisor Social program as well as the Marketing Portal and Marketing hotlines. Additionally, this role oversees ad modifications and the Social and Marketing Central e-mail inbox.

Key Responsibilities:
• Troubleshoot and resolve Marketing inquiries that come into the Marketing hotlines
• Provide technical assistance on the online Advisor Marketing Central marketing platform as well as the Social platform
• Manage Marketing Central and FA Social e-mail box ensuring that all e-mails are responded to in a timely manner
• Capture and share field feedback to inform development and delivery of relevant, results driven marketing tools
• Partner with PMC associates to help with the service aspect of their role including any follow-ups, order status inquiries etc. of custom orders
• Manage competing priorities between FA phone and e-mail inquiries, as well as Ads and marketing material follow-ups

Key Competencies and Experiences:
• Relationship and service oriented individual
• Strong communication and interpersonal skills
• Strong leadership and customer service skills
• Ability to partner effectively with others
• Excellent written and verbal communication skills
• Keen listener, problem solver
• Highly professional demeanor
• Able to multi-task and operate in a fast paced, high pressure, dynamic marketing environment
• Team player who is self motivated
• Working knowledge of financial services business and LinkedIn preferable

Requirements:
• Bachelor's Degree (strong academic performance and internships)
• 1-2 years of customer service experience
• General marketing / social media work experience
• Working knowledge of Microsoft office suite

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