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Marketing Program Coordinator

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The Marketing Cloud offers marketing automation, data-driven solutions that enable modern marketers and CMOs to unify marketing resources and empower teams to deliver more personalized customer experiences across channels and to attract and retain ideal customers. The Marketing Cloud allows personalization of the customer experience by delivering relevant interactions across all of your marketing channels; the unification of marketing resources through the establishment of a central hub to enable teams to plan, manage, and orchestrate Modern Marketing strategies and the ability to grow revenue and demonstrate value with a unified view of how customers interact with companies and contribute revenue. Key Responsibilities: The Customer Programs Coordinator is responsible for providing direct support to the Customer Marketing and Services team across the following areas: Digital Communities (Topliners) and Physical Communities (User Groups), Customer Advisory Board, The Markie Awards, Customer Communications. This individual will manage a number of internal and external client facing functions to enable the core team to maximize opportunities to work with customers and maintain a strong culture among  Marketing Cloud employees. This individual will focus 50% of their time on supporting Topliners Community (https://community.oracle.com/community/topliners/),  online discussion forum for modern marketers, 30% of their time supporting activities related to our annual awards event in April, and 20% of their time performing supporting customer outreach and communications. • Manage Topliners Community administration and approvals • Post-event customer follow-up and content management: managing customer award submissions and presentations; coordinating orders for additional awards; shipping materials to customers • Engage Oracle resources to respond to open Topliners Community posts and questions • Submit requests to creative services and marketing operations as needed to support Customer Programs • Secure customer approvals for Case Studies and Awards programs • Participate in all Oracle Marketing Cloud team meetings and individual 1:1s with the team leader, Customer Marketing Manager and Community Manager and Strategist. • General customer outreach via email, phone and Topliners community for all customer programs and track replies • Provide onsite support at customer events (some international travel may be required) Experience Requirements: • Community Management and/or Social Media Management is a plus • B2B technology experience a plus • Knowledge of Eloqua, Marketo or Responsys is a plus, but not required • New post-secondary graduates welcome to apply Competencies and Behaviors: • Proficiency (cultural and technical) in major social networks (Twitter, Facebook, LinkedIn, SlideShare, Google+) and Q&A sites (Focus, Quora, LinkedIn Groups) • Familiarity with social relationship platforms and technologies (e.g., Radian6, Lithium, Jive) • PC platform; proficiency in Word, Excel, and Powerpoint • Maintain high degree of confidentiality • Strong written and oral communication skills • Independent judgment and initiative, yet strong team player

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