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Marketing Manager

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The Customer Engagement Program Manger will be responsible for driving adoption across their customer base.

He/she will also work closely with the account management and partner teams to help drive overall success. He/she will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles. He/she will serve as an escalation point for issues that impacts the customer’s success. He/she will be required to maintain strong working relationships with other customer facing personnel in the Sales, Services, Marketing, Partner and Product Management teams.

Key Responsibilities:
• Advise and mentor select accounts across Canada about how to develop strategies that deliver business value and drive adoption of the platforms among their staff and stakeholders
• Establish and oversee within client base the adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
• Develop and implement end-user adoption customer programs and initiatives that drive usage
• Understand and assess customer requirements, level of adoption of the service and corporate structure
• Create and present training to ready key internal stakeholders about driving usage of of product within client accounts
• Provide regular reporting on the status of engaged product client accounts and how they are progressing towards usage thresholds


Key Qualifications:
• Customer facing role, needs to be persuasive and able to drive buy in and excitement within customer accounts for driving product adoption
• Preference for candidate with change management background and expertise
• 5 plus years of experience in internal communications, change management, consulting or training
• Experience with project implementation (preferably technology)
• Proven experience in managing large, complex project implementations
• Excellent presentation, written, and oral communication skills
• Superior relationship development skills – with clients and colleagues
• BA/BS degree

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