This tech giant loves the community and we love our influencers. This influencer award program recognizes the most active experts in technical communities. We thank these inspiring individuals for representing the voice of thousands in the community through the powerful and independent feedback they give us, and for helping our customers maximize the potential of their software.
*Being bi-lingual in any other language/languages is a HUGE Plus for this role and team as they are truly global and it really helps them to communicate with their global partners.
The Community Program Coordinator will work in an international team, supporting the Program Managers worldwide with the management of this influencer award program. The team’s charter is to maintain high levels of satisfaction with influencers while enhancing the customer experience & product quality. This role works to positively impact the market perception of the company, product advocacy within technical communities, product quality and customer satisfaction.
Regular activities include:
•Evaluation of contributions of top community contributors under consideration for awards. (e.g. contributions in forums, blogs, newsgroups, events, etc.)
•Monitoring and reporting on goings-on in technical communities (events, current topics of conversation, top issues, etc.)
•Tracking and monitoring social media channels
•Supporting role in organizing community events
•Resolution of Award Program issues
•Managing general communications with influencer recipients
•Collecting & entering monthly contributions to internal regional newsletter
•Research and data analysis for reporting via various sources
•Excellent English (written and spoken)
•Microsoft Windows/Office & General Passion for technology
•Familiarity with social media channels and listening systems
•Ability to work under pressure of deadlines
•1-2 years of experience in a similar field
•Knowledge of other languages will be highly appreciated
•Desired Passion for technology and understanding of technical topics
•Event planning experience
•Data analysis experience