Marketing & Communications Leader/Manager

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The perfect candidate will have an immediate connection to our Core Values (People, Service, Quality and Innovation). This candidate will be extremely flexible and enjoy a “startup” mentality and environment that changes day to day and will “assume positive intentions” at all times. Candidates who are personable, open to learning, collaborate well with others and have a positive attitude, and are more apt to saying “yes” or “we’ll try” (rather than “no” or “that’s impossible”) will be at the top of our list.

This position will provide overall support to the VP, General Manager by leading, driving and executing all Outlet marketing and communications functions.

Primary Responsibilities
• Create first class marketing and promotional strategies to support business objectives
• Work with merchandise team to develop quarterly/annual promotional calendar
• Develop marketing collateral, including table tents, bag stuffers, mailings, and Outlet Store center website postings
• Develop email communication campaigns to promote an event/sale in the stores
• Identify and implement center marketing opportunities such as billboards, directory backs, food court, and commercials
• Act as liaison between stores and public relations department maximizing PR opportunities, while ensuring consistency with branding and brand message
• Manage advertising and promotional budget
• Creates and filters all communications and initiatives to the Outlet Store organization. Develops and executes internal communication strategies that support Restoration Hardware’s business objectives
• Analyses processes, store needs and customer need to revises, develop, and implement store policies and procedures to best serve the needs of the stores, the company and its customers
• Anticipates communication needs. Find creative, quality, timely, relevant and simple solutions to serve them well. Support merchandising, marketing and operational ‘launches’ with high quality information and materials
• Plan and execute key events like, store meetings and conferences, warehouse sale events, and new store openings
• Develop and drive key store recognition, incentive, and reinforcement programs
• Coordinate vendors and manage the store supplies program
• Store communications improvement
• Increase quality of store tools and supplies
• Strengthen recognition, incentive, and reinforcement programs
• Builds store operations programs that deliver ‘First Class’ service to the stores
• Spend time in stores working and listening to the store management teams
• Build strong working relationships with key store leaders
• Collaborates with store leaders and associates on projects
• Delivers quality work on time
• Actively collects store feedback on work

Skills Required

Job Related Competencies:
• Live and teach Our Core Values, Our Leadership Contract, and Leadership is a Choice
• Excellent communication skills – includes influencing and negotiation skills
• Ability to build and maintain strong relationships with cross-functional partners
• Strong problem solving and critical thinking skills with focus on driving positive results to the bottom line
• Strong planning and organizational skills
• High degree of flexibility and initiative: motivated, self-driven and careful attention to detail
• Influences and energizes those around them to affect positive change
• Serves as a coach and mentor to teammates
• Listens and collaborates well with team, store leaders and cross-functional partners
• Displays the visible passion and persistence to be a catalyst for positive change
• Communicates directly, honestly, and constructively
• Energizes others to deliver quality work and results
• Leverages strong diagnostic and problem-solving skills
• Committed to deliver outstanding internal service
• Determined and tenacious

Technical Expertise:
• Demonstrated achievement in leading strategic progress store communications, store operations, and store technology systems
• Evidence of achievement in attracting, developing and retaining talent
• 10-25% travel required
• Fluency in common Microsoft Applications including Word, Excel, PowerPoint and Outlook

• Bachelor’s degree in related discipline and 3-6 years work experience