Market Research Analyst III

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Aquent's technology client located in Santa Clara is seeking a Market Research Analyst III for a 4-month onsite contract. This role is an opportunity to work in the area of market research for the B2B segment of our client's business. This dynamic position will focus on providing a broad range of research projects covering: Product, Brand and Channel and Innovation in the Security industry, as well as collaboration on multiple projects.

They are looking for an experienced researcher who would be interested to support stakeholders from their Product Management & Marketing, Corporate Marketing and Channel teams in providing insights to help drive data driven decision- making.

Key Responsibilities:
- Overall management for a range of product, brand and partner research studies undertaken for the B2B business (Strategic projects as well as smaller studies)
- Management of the research vendors appointed for the different studies and on-going liaison with the relevant stakeholders and research partners to ensure delivery of impactful and insightful results
- Ongoing assessment of best practices for research and updating of relevant documents and processes
- Synthesizing findings from multiple research studies for product and marketing teams, as well as providing research highlights to be included in communications that are distributed out

Experience
- In the region of 6-8 years experience in Market Research and specifically Product research and online research.
- Experience working with distributed Global teams/stakeholders and the ability to liaise with stakeholders across different functions throughout the company
- Ability to work with global research partners based out of USA, India and Europe – so openness to supporting different time zones needs to be considered.
- IT Industry background is important - IT Security experience a real benefit!
- Ability to work on a variety of projects and tasks simultaneously and as needed, and to be comfortable with transition and changing priorities
- Good analysis skills
- Excellent Project Management skills
- Strong written and verbal communications skills – Much of the Communication work is undertaken over conference calls and email

Self Motivated, Proactive & a Driven Individual would enjoy the challenges of this role.!

Basic Function and Scope of the Position
We are responsible for the market research for the B2B segment of the business – much of our work is focused on Product, Brand and Channel Partner research.
Although much of the work through the year is focused on the Product research, this role will be expected to be able to liaise with stakeholders from other functions as required.

Product:
Working with the Product Management teams, we are involved in developing research studies that support their product roadmap plans. From scoping the project, implementation and then feeding back the results to the stakeholder teams.
We also help the Product Marketing teams in supporting research insights that could be contained within white papers, communications materials. We undertake approximately 3 of these types of projects a year.

Brand:
We undertake a yearly online global brand tracking study that covers all segments: Consumer, Small, Mid, Enterprise. Feedback from this study is used to help support the corporate and field communications programs.
Channel Partner Survey:
Our client undertakes a yearly global channel partner survey that tracks a range of business metrics that enables the channel team to understand which elements of the channel program are working well and where we need to focus attention. This is a very comprehensive study cover over 100 countries as well as different partner types.

Specific Responsibilities/Functions
• Overall Project managements for a range of product research studies undertaken for the B2B business
• Management of the research vendors appointed for the different studies.
• On-Going liaison with the relevant stakeholders
• Development of Lessons Learn Report for product research
• Supporting the Marketing Ops teams with research highlights to be included in communications that are distributed out
• Management of customer data pulls for relevant research projects.

Experience, Knowledge and Skills
• In the region of 6-8 years experience in Market Research and specifically Product research and online research
• IT Background would be important - security experience a real benefit.
• Good analysis skills.
• Excellent Project Management skills
• Good Communications skills – Much of the communication work is undertaken over conference calls – so good spoken English will be a prerequisite for this role.
• Written English needs to be a high standard as we need to review the reports prior to distribution.
• Ability to liaise with stakeholders across different functions.
• As their experience develops it would be useful for this person to present the reports within the results briefing sessions.
• As this position would be remote from their manager – they would need to be able to demonstrate self motivation and the ability to work on their own in a focused fashion that delivers projects within the time scales agreed