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Manager of Global Shipping Hub Operations

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Company is embarking on a large-scale program to build a global shipping platform that will facilitate cross border trade by reducing the complexity of international shipping. This new platform will support the growth of business across international borders for sellers and will be built with the vision of making world-class supply chain and logistics tools available to the marketplace seller.

Looking for a talented and motivated individual to contribute to the effort as a Senior Manager, Global Shipping Operations. You will hold a central role in the team supporting the new Global Shipping Program (GSP) and be a key player interfacing with third party logistics providers. The role manage hub, quality and shipping solutions to all buyer countries (currently 42) served by GSP, warehouse operations processes, logistics and warehouse exception management processes and coordinate international shipping and export processing activities with third-party logistics providers.

You should have strong logistics, operational and analytical experience with background in retail, e-commerce, shipping operations, hub operations and international logistics.

The Manager, Global Shipping Hub Operations will be responsible for:
• Manage, and improve where applicable, GSP hub and shipping operations.
• Define and manage export-processing solutions to current and future countries on the roadmap.
• Manage process and service SLA’s with 3rd party suppliers.
• Coordinating daily warehouse operations with third-party logistics partners providing fulfillment and freight forwarding services including export processes and asset recovery activity.
• Manage daily shipping exceptions and tracking and trace escalation processes with Customer Service Logistics and Account Management teams for outbound shipping volumes.
• Manage ongoing processes to identify the GSP supported categories, prohibited items and key item eligibility criteria based on exports country and shipping carrier requirements.
• Work with internal and external teams to help forecast shipment volumes and develop reporting tools and processes to update SOPs.
• Gather and analyze data from a variety of internal and external sources for shipping volume and capacity planning; developing recommendations for capacity planning and capacity expansion and program sustainability.
• Develop and manage current metrics and KPIs for measuring partner and Platform performance, to enable supply chain efficiencies, forecast accuracy, and process improvements, and preparing monthly and quarterly report cards
• Maintain knowledge of current industry best practices in international supply chain management and transportation

Looking for a talented and motivated individual to contribute to the effort as a Senior Manager, Global Shipping Operations. You will hold a central role in the team supporting the new Global Shipping Program (GSP) and be a key player interfacing with third party logistics providers. The role manage hub, quality and shipping solutions to all buyer countries (currently 42) served by GSP, warehouse operations processes, logistics and warehouse exception management processes and coordinate international shipping and export processing activities with third-party logistics providers.

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