Responsible for delivery and customer satisfaction for key UX services as part of Company's Global Business Services (GBS) team. Accountabilities will include leading the company center of expertise in UX research and UX testing plus overseeing UX strategy, best practices in research and testing service delivery and collaborating and integrating with IT, clients and other service leaders. This role will drive execution for these services in current state as well as defining how the suite of services will evolve. Additionally, this role is responsible for managing related UX technologies and tools, industry memberships, and recruiting talent. Scope of services includes support to all facets on the business including internal and external facing solutions, functions such as Marketing, HR and PAC as well as geographically aligned clients. This individual should possess a relentless customer focus, possess strong people management skills, be capable of managing large, complex bodies of work/budgets and represent the needs of our customers across the system to define and provide input to solutions that best meet their needs.
Work closely with technology service-provider partners that support the overall capability (Key Lime, User Zoom, Motivate Design, etc.).
Drive roadmap and adjust project budgets, timelines and deliverables when project scope is changed in order to re-set project expectations and outcomes to clients and management.
Serve as a consultant and subject matter expert to the organization regarding how UX related services can be leveraged more holistically to solve Company challenges.
Utilize knowledge in technology, business and user experience expertise to enable optimized approach to delivery and management.
Leverage deep understanding of user behavior and supporting analytics to make recommendations for technology solutions, roadmap and innovation for clients.
Identify technologies that drive business efficiencies as well as tie to online marketing, social, mobile, location and emerging technologies.
Manage key agency and vendor relationships and technology capability guidelines and best practices for the business.
Manage contractors, including assessing and assigning project workloads, ensuring overall projects are on track, and proactively identifying course corrections when needed.
Related Work Experience: 7 years minimum required
Education: Bachelor’s Degree
Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation).
Collaborate With System, Customers, and Other Stakeholders: Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler).
Act Like An Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
Inspire Others: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
Develop Self And Others: Develop self and support others’ development to achieve full potential.
TECHNICAL SKILLS & KNOWLEDGE
Demonstrated understanding in the areas of user-centered design and system development, UX research and testing, UX technologies and tools, web and mobile technology, communication and supplemental delivery and distribution systems, and analytics.
Proficiency in conceptualizing and translating business requirements into specific system functionality that map to business goals.
Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation.
Ability to lead and develop people.
Effective verbal and written communication skills for the purpose of providing information to senior leaders, peers, stakeholders, clients, vendors and staff.
These job descriptions are examples. Looking for work?Find JobsFind Jobs