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Manager, Loyalty Analyst

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The Manager, Loyalty Analyst, will be responsible for supporting Loyalty metrics for various audiences in the U.S. & Canada, 
including regional leaders, hotel General Managers, and Sales, Marketing and Revenue Management (SMR) leaders and associates. 
This individual will handle questions from various internal audiences and conduct analysis across all brands (Marriott Select 
Brands/Full Service). This individual will partner with HQ Analytics team along with deployment, operations, Owner and Franchise 
Services (OFS), and SMR to ensure alignment. 

The Manager, Loyalty Analyst will: 
 Work with HQ Analytics team to handle volume on questions on the changes as preparation for external communications 
 Conduct ad-hoc analysis to support property questions 
 Be the internal point person with Rev. Mgt. and help with Loyalty metrics support and understanding changes 
 Understand the needs of Marriott’s U.S. & Canada stakeholders and leverage this to develop targeted marketing and 
communications tools, programs, and projects. 
 Partner with integration project team members, leaders, and communicators across deployment, operations, OFS and SMR to 
ensure alignment. 
 Conduct research, develop reports and provide strategic recommendations to improve readership of and responsiveness to 
communications. 
 Proactively work across management levels and interact with key stakeholders, both internal and external, in order to develop 
communications plans and deliverables. 
 Take a one-on- one consultative approach in the creation of customized presentations, collateral, and other value-added tools. 
 Ensure that analysis leverages cross-discipline, scalable processes and internal communication channels that support 
continent and project goals and objectives. 
 Perform other duties as assigned. 

REQUIREMENTS AND SKILLS: 
 3+ years of relevant experience 
 Experience in the hotel industry preferred 
 Proven project management skills with the ability to manage multiple projects (from concept to product delivery), set priorities 
and manage vendors, internal staff, and stakeholders. 
 Demonstrated interpersonal, problem resolution and teamwork skills, coupled with the ability to influence and maintain 
relationships with associates in other disciplines including Continents, Brand, Operations, and OFS. 
 Ability to collaborate and build consensus among multiple stakeholders, and maintain and grow relationships with internal 
partners. 
 Excellent written and verbal communication skills including extremely strong writing, editing, design, proofreading abilities. 
 Strong Microsoft Office skills, especially PowerPoint and Excel. 
 Ability to analyze large amounts of data (e.g., communications tracking, performance metrics) and make recommendations for 
improvement based on findings. 
 Experience with web publishing and print publishing. Knowledge of web-publishing tools (e.g., Dreamweaver) and desktop- 
publishing tools (e.g., Illustrator, InDesign) strongly preferred. 
 Ability to synthesize and interpret information and communicate actionable insights. 
 Strong customer relations skills – ability to interface with all levels of management and at multiple levels within the 
organization. 
 Experience analyzing and documenting processes. 
 Experience with webinar delivery platforms. 
ATTRIBUTES: 
 Strong written communication skills 
 Interpersonal and teamwork skills 
 Solid organizational and analytical skills for planning, coordinating and monitoring implementations 
 Ability to identify and recommend approaches to addressing risks in a positive manner 
 Go-getter, energetic, with eye toward project and process improvements 
 Negotiate issues resolution with key stakeholders, including senior leaders 
 Thrives in fast-paced environment with multiple priorities; high sense of accountability for projects 
 Superior attention to detail

 

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