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Manager, Experience Design

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Managers of Experience Design are responsible for the navigation, organization, interaction design, and business/user process engineering for leading-edge Web solutions, software, and mobile devices/applications. You will apply user-centered design methods to translate user needs, business objectives, and technology capabilities into world-class user experiences for leading companies. In addition, you will play an active part in expanding current client relationships and forging new ones.

You must have a basic understanding of creative disciplines, such as user-centered research, visual design, site development, content strategy, and brand strategy, to craft and lead holistic solutions with the experts in those disciplines. We look for people who are experts in their field, passionate about what they do, and thrive working with other smart people to solve the toughest design challenges.

Key Responsibilities

 Lead the assessment of existing sites/properties for usefulness, usability, visual

design, content, and branding

 Articulate objectives to guide the development of evaluation criteria

 Identify strategic opportunities for competitive advantage based on findings

 Lead participatory design/user testing sessions and present findings and

recommendations to cross-functional teams and senior clients

 Lead behavioral in-context research events; analyze, synthesize, and organize

research data into meaningful themes, categories, and visually compelling

frameworks and behavioral models

 Identify opportunities to create business value and improve the user experience,

based on user research; organize opportunities into visually compelling matrices

or maps

 Lead stakeholder interviews, including: conducting, preparing notes, and

analyzing findings to understand key success factors for a project or pursuit

 Facilitate user scenario planning sessions with both internal team and clients

 Lead development of personas/segmentations based on research findings;

integrate personas/segmentations with related deliverables such as opportunity


 Drive the development of engaging scenarios and frameworks that describe key

aspects of a proposed experience, and how it reconciles business and user


 Lead the creation of visually compelling representations of the solution’s high-

level interaction, navigation, and organization design (i.e., concept models)

 Create (and lead the development of) comprehensive sitemaps, wireframe

systems, and process flows for large-scale solutions; present deliverables to

senior clients

 Estimate, plan, and lead tracks of creative work/projects in the development of a

quality solution; track progress according to the plan created for the project (e.g.,

conduct design reviews and creative status meetings as needed)

 Manage operational level client meetings, including workshops

 Serve as the primary point-of-contact/facilitator for planned (regular) client


 Support creative aspects of sales pursuits, including proposal creation and orals


 Identify tools, templates, and techniques that evolve existing approaches for the

larger creative community at Sapient

Job Requirements*

 Bachelor's degree required, preferably in a design-related discipline: Interaction,

Information or Interface design; Human-Computer Interaction; Design Planning;

Graphic Design; Communications or equivalent military experience

 Master’s degree preferred.

 7 years of industry experience with a Master’s degree, or 10 years of experience

with a Bachelor’s degree

 Prior experience working with an agency or consulting firm

 Candidates must be expert in user-centered design methods and techniques

 Proficient to expert level in: InDesign, Illustrator, Photoshop, Microsoft Office, as

well as with at least 1 wireframing tool

 Management and mentorship experience

 Excellent analytical and process-oriented skills

 Excellent verbal and written skills

 Experience in working on multiple projects simultaneously

 Ability to work collaboratively on multi-disciplinary teams

 Prior experience in UI design for mobile devices is a plus

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