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Loyalty & Personalization Operations Manager

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We need a motivated and qualified individual to join the Loyalty and Personalization Operations Team who will assist in the continued refinement, optimization, and planning for our CRM workforce and solution model. This will require identifying opportunities to enhance efficiency, accessing our current processes including our people, roles and responsibilities. The candidate should also have excellent analytical skills – with a strong competency in change management. This position will afford the right candidate an opportunity to grow their skills in the areas of: strategic planning, data analysis, solution development and presentation and interpersonal communication skills in a multi-disciplined environment. Demonstrating a consistent track record of delivering results could lead to opportunities for career advancement opportunities within the company.

Required Qualifications
• 7+ years of Loyalty Operations experience, end to end
• Management skills
• Process improvement experience
• Change Management
• Identify potential risks and barriers and create mitigation plans; comprehend legal and regulatory
• Monitor program performance post-launch to ensure the program achieves pre-defined outcomes and targets
• Identify and track the value of service and productivity improvements

Preferred Qualifications
• Experience developing and implementing process improvements and/or innovation
• Experience developing and communicating strategic and tactical recommendations
• Strong analytical and problem solving skills
• Ability to work both independently and in a team environment
• Ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines
• Ability to produce results by working within established timeframes, deadlines, and understanding potential barriers

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