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Lodging Content Associates

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In this role, the successful candidate will support the quality and accuracy of content for hotel for our clients brand websites. This fast-paced role offers a great opportunity for goal and process-driven people with a fine eye for detail to work on one of our clients exciting strategic initiatives. Lodging Content Associates use editorial judgment and research to maintain hotel content, which includes property amenities and services, photos, star ratings, and hotel data such as name and location, all within a set due date.

Content maintenance cases range from simple to very complex. A successful candidate will have a good balance and understanding of process details and big-picture concepts to complete requests and deliver optimal solutions. A successful candidate will diligently work to grow their knowledge of company tools and process and continue to develop their abilities to support more advanced case requests. Candidates will complete work to program standards, while working and communicating with sales teams (Market Managers), hoteliers, and other internal teams. Candidates will possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone.

Core Competencies:
• Excellent writing, spelling, and grammar skills, with strong attention to detail
• Proficient reading comprehension and ability to retain details for complex content processes
• Excellent organizational, time-management, and quality-control abilities
• Experience operating within multiple tools/data systems simultaneously
• Ability to learn new software and technical processes quickly
• Ability to work and learn independently, as well as collaborate with larger teams
• Excellent interpersonal skills, self-direction, and drive
• Proven ability to resolve a high volume of work in a deadline-driven environment
• Open communication with colleagues to share best practices and flexibility to adhere to process improvements

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