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Lending Product Development / Program Manager

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Major banking and cards client seeks Line & Lending Development Program Manager to develop and bring to enhancements to the customer journeys for Credit Line Increases and related transactions. This is a 12-month role (possibly extension) on-site in Long Island City, NY.

The product enhancements will entail designing, developing, and implementing improved experiences (including web, mobile and phone channels) to support credit line increase strategies.

Key Responsibilities include:

· Leading cross-functional teams to deliver enhancements to the customer journeys for Credit Line Increases and related transactions across digital (online and mobile) and phone channels.

· Conduct qualitative and quantitative research, gather/analyze data and develop business cases to help drive decisions and secure resources and prioritization for key initiatives and enhancements.

· Translate concepts and ideas into business requirements; partner with IT and Operations to implement Technology solutions across systems and platforms.

· Work in collaboration with IT, Procurement, Vendor, and Operations partner teams managing projects to bring the new experiences to market.

· Execute end-to-end testing and analyze performance metrics post-implementation.

Requirements:
· 5+ years related experience (digtial marketing, product development, product management, writing business requirements, customer journey mapping)
· Collaborative work style
· Solid communication / presentation skills
· Technical Skills: MS Excel and PowerPoint
· Financial, cards or banking product experience is a plus
· Bachelor Degree

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