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Learning Technology Support Specialist

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The Learning Technology Specialist is responsible for supporting a wide range of e-learning systems and components of the Performance Institute's e-learning infrastructure while ensuring the smooth operation of courseware content and systems. This role will also assist in the resolution of user technical issues. The Learning Technology Specialist works with the Learning Technology Administrator to enhance current systems and design new systems, features and functions. Work with Learning Technology Administrator to: Monitor applications, resolve business related system issues, and ensure eLearning programs are working properly. Develop ancillary system reports for business partners. Business support, administration and training for Performance Institute e-learning systems, including: Perception online assessment engine. Saba Centra virtual classroom online. Comartis online assessment engine. Courseware Test Center (Sandbox). Support web-based courseware development (both domestic and international). Aid in the debugging, testing and troubleshooting of web-based courseware for Performance Institute. Provide regular communication with web-based courseware developers to keep them informed on system updates, new functionality, features, standards and system issues. Assist in supporting the process for web-based courseware testing and deployment. Develop and maintain user documentation and training materials for the use of Performance Institute e-learning systems by trainers and administrative users. Support dealer hotline in resolving technical issues related to e-learning content and technology strategy. Proved SharePoint form and workflow expertise as required in support of the LC Operations SharePoint usage. Participate in the design, development and testing of new e-learning features, functionality or systems as required. Contributes to other projects as assigned related to the development and maintenance of the LMS.

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