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Learning Management System Administrator

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The LMS Administration Specialist is responsible for the administration and maintenance of courseware, certifications, users, and programs in the electronic learning management system.

Duties and Responsibilities:
* Uphold and consistently apply LMS Services Operation's policies, processes, and procedures.
* Set-up user and administrator certification and courseware hosting for Dealer Sales, After Sales, and Tech, Supplier, Shared Services, as well as other groups that are on boarded in the future.
* Add or edit entities in the system (users, items, schedule offerings, content objects, objective, domains, etc.)
* Create, test, troubleshoot online content.
* Set-up and work with assignment profiles, large scale course deployments, curricula, and retraining periods.
* Support system implementations or upgrades by participating in UAT to test and analyze system functionality and document results.
* Interpret client business needs and translate those into practical system application and operational requirements.
* Participate in business partner meetings related to support, modifications, configurations and new programs.
* Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution.
* Troubleshoot content integration issues to conduct root cause analysis and recommend or provide a resolution when possible.
* Participate in the development and maintenance of a knowledge base and supporting documentation regarding administrative access and functions of the LMS.
* Provide recommendations for process improvements related to the LMS.
* Assure the efficient and effective operation of the learning management system to meet client's needs.
* Assist in shaping the evolution of the learning management system.
* Maintain ongoing process and system documentation.
* Contributes to other projects as assigned related to the development and maintenance of the LMS.

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