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Learning Management System Administrator

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We are looking for an experienced Learning Management System (LMS) Administrator

HIGH-LEVEL RESPONSIBILITIES
• Provide first-tier troubleshooting of the system and coordinate with our LMS provider to address customer issues and provide level 2 support to customers
• Acts as go-between for customers regarding technical issues that must be escalated to the provider.
• Provides daily administration of user accounts including the addition of new hires, subtraction of terminated employees, contingent staff, assignment of user roles and any other modifications to user profiles or permissions.
• Acts as the point of contact for any configuration changes that must be made to the system or one of its domains.
• Supports line of business systems/IT administrators to resolve issues pertaining to technical functionality of LMS.
• Works closely with learning content developers to test, publish, and manage training content.
• Support the Learning Management System (LMS) by maintaining standard operating procedures & process flows.
• Assists in managing system maintenance updates, security updates, LMS database maintenance, and backups.
• Participates in the quality assurance process to ensure the accuracy and integrity of all information and data residing in the LMS.
• Assists with or handles a variety of HR clerical and administration functions and processes.
• Interfaces with OE departments such as HRIS, Staffing, COE's, Legal
• Manage the LMS reports for the business; analyze training tracking needs of multiple functional groups to drive consistency, standardization and process simplification in content development and delivery.
• Maintain catalog of computer-based and instructor led learning solutions in the LMS applying standardized naming conventions, metadata tagging; publish, post and update materials as needed.
• Manage learner data and learner profiles within the LMS; act as internal expert for day to day questions and/or issues relating to the LMS.
• Establish and maintain the vendor customer support relationship; recommend improvements to methodologies in order to more effectively deliver requirements and support the system.
• Complete routine administrative tasks - assign participants to classes, create rosters, close classes.
• Other duties as assigned that support the mission of learning and development across the organization.
• Continuously evaluate the system and determine when enhancements or upgrades are necessary. Design and oversee new system implementation strategies
• Provide appropriate communication to LMS users when there are changes/issues with the system. Update LMS notification templates within defined specifications


DESIRED SKILLS & QUALIFICATIONS
• MUST have 3-5 years LMS experience (preferably CSOD)
• Solid technical skills in HRIS and/or LMS programs, as well as MS Office products (Word, Excel, and PowerPoint)
• Strong troubleshooting and problem-solving skills
• Must be a strong team player and a self-started
• Must be able to think outside the box and work with little direction when necessary
• Must be flexible
• Must take initiative
• Must have an attitude of continuous improvement
• Must work quickly and efficiently and be able to deal well in a fast paced environment with lots of change
• Outstanding communication and interpersonal skills
• Must be detail oriented with excellent organizational skills
• Knowledge of HR programs, policies, and practices preferred
• Needs to understand all components, features, and functions of the LMS, monitoring trends and generating reports
• Strong customer-service skills – Must be customer-service focused
• Healthcare experience desired
• Must understand (or want to understand) the business to be able to best support and do what’s best for the business. Must care.

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