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Learning Management System Administration Specialist

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This candidate is responsible for the administration and maintenance of courseware, certifications, users, and programs in the learning management system (LMS). Responsibilities include: Uphold policies, processes, and procedures. Set-up user and administrator certification and courseware hosting for various groups that are on-boarded in the future. Add or edit entities in the system (users, items, schedule offerings, content objects, objective, domains, etc.). Create, test, troubleshoot online content. Set-up and work with assignment profiles, large scale course deployments, curricula, and retraining periods. Support system implementations or upgrades by participating in UAT to test and analyze system functionality and document results. Interpret client business needs and translate those into practical system application and operational requirements. Participate in business partner meetings related to support, modifications, configurations and new programs. Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution. Troubleshoot content integration issues to conduct root cause analysis and recommend or provide a resolution when possible. Participate in the development and maintenance of a knowledge base and supporting documentation regarding administrative access and functions of the LMS. Provide recommendations for process improvements related to the LMS. Assure the efficient and effective operation of the learning management system to meet client's needs. Assist in shaping the evolution of the learning management system. Maintain ongoing process and system documentation. Contributes to other projects as assigned related to the development and maintenance of the LMS.

A Bachelors degree is a MUST.

4+ years of relevant experience preferred, including experience working with a Learning Management System.
Experience with reporting requirements and generating ad hoc reports. Prior experience in Saba or Latitude LMS.

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