You’ll be responsible for keeping processes organized and efficient while actively maintaining clear lines of communication with facilitators, training specialists and participants. You’ll also be responsible for organising an initiative that sends around 80 staff members on six-week long development experiences around the world yearly. You are resourceful, creative and driven - and excited to provide employees with the best training experience possible.
By providing great customer service and smoothly managing all of the details, you’ll contribute to the overall success of learning processes.
*Coordinate and organize a range of courses and programs based across EMEA.
*Schedule attendance, book rooms, and identify opportunities to streamline process.
*Support team members with training coordination processes including scheduling classes, reserving conference rooms and communicating with facilitators and participants.
*Create a streamlined onboarding experience for all new members by communicating with managers, new hires and transfers and enrolling participants in onboarding courses.
*Communicate professionally, tactfully and with the utmost diplomacy at all times.
*Arrange special requests and provide a high-touch experience appropriate to learner, facilitator and stakeholder needs.
*Improve processes using a data-driven approach including optimization of facilitator loads, identification of trends and issues in the scheduling process, and execution of initiatives to increase efficiency and improve experience.
*BA degree or equivalent practical experience.
*Experience using an LMS to schedule notifications and review course information.
*Experience in improving processes, identifying issues in processes, suggesting user focused improvements and navigating/influencing cross-functional teams to drive these changes.
*Demonstrated discretion and strong judgment, with the ability to interact comfortably and professionally with all levels of internal clients.
*Strong demonstrated interpersonal and communication skills, a customer-service orientation, and a welcoming helpful attitude.
*Knowledge of/experience with spreadsheets.