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Lead UX and Lead UI Designer

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One of our most forward-thinking and innovative Fortune 500 Financial Service Clients in NYC - who is on a mission to digitize millions of customer interactions each day while creating new ways to connect that are meaningful and relevant - is staffing BIG TIME. Our client has also won the JD Power Award eight years in a row, including Best in Web Interaction for the Credit Card Industry. This is a very exciting opportunity for someone who can blend business needs with customer needs to drive innovative UX solutions.

The client is looking for a Lead UX and a Lead UI Designer – or one person who is excellent at both. This person(s) will work closely with an existing team of high performing UX Designers, User Experience Researchers, and Visual Designers to create the user experience for the core journeys and products. You will partner closely with functional leads in a fast moving, agile team. As a Lead UX/UI Designer you will be hands on in all aspects of user experience including: gathering and understanding business & user needs, creating information architecture diagrams and user flows, building detailed wireframes, high/low fidelity prototypes and a wide range of strategic UX deliverables.

Responsibilities include:
• Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users
• Create detailed wireframes, information architecture diagrams, mental models, personae’s, usability testing stimulus, site maps, story boards, user flows and high / low fidelity prototypes along with a wide range of UX assets and deliverables
• Lead and establish best practices and design thinking / process - driving best digital experiences
• Lead UX/UI design works in agile, fast moving environment – fluently deliver just in time design works for sprint cycles while enhancing the quality and experience of the products
• Lead a team of UX/UI designers through all phases of product development, ship, and iterate
• Manage relationships with global business partners, brainstorm and create concepts which form the user experiences cross channel (mobile, tablet and desktop)
• Work in collaboration with key project team members, including user experience researchers, product owners, tech leads, developers, strategy, PM, and visual design
• Be a passionate advocate for the user, ground ideas in data driven solutions by partnering with our User Experience Research team to incorporate customer insights and principles throughout the creative process.
• Ensure adherence to design best practices, standards, brand consistency

Qualifications
• 5+ years UX and UI experience designing consumer facing applications and understanding the psychology of the websites and mobile experiences
• Instinctive need to simplify; great capacity to turn complex interactions into intuitive user experiences
• Deep and committed user empathy
• Self starter –leads projects by example
• Exceptional skills in ideation, sketching, wireframing, user flows, mapping and information architecture
• Ability to create both high & low fidelity prototypes improve
• Fluency with design tools, most notably OmniGraffle, Illustrator, Photoshop, InDesign, Invision and/or other UX & prototyping software
• Clear and current understanding of the capabilities and limitations of HTML, CSS, JavaScript
• Demonstrated experiences launching products on JavaScript frameworks, designing responsive cross channel services and applications, and delivering UX works within agile production
• Driven explorer to improve user needs and make life easier for the user without the user asking
• Data sleuth –skilled at combing through analytics and behavioral insights to generate new experiments and opportunities to improve our products and differentiate the user experience
• Clear and confident communicator with an affinity for visual storytelling, knows how to communicate with team, peers, and business leads
• Ability to learn quickly and provide UX leadership in a dynamic and matrixed environment
• Strong portfolio showing breadth of UX Design work ; experience with service design a +!
• Degree in Computer Science, Interaction Design, Human Computer Interaction or related field, or equivalent working experience

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