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Launch Manager

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Job Description:

As a Launch Manager you will provide a critical service to ensure our all-important sellers are able to carry out business on my client’s online marketplace platform.
In your role you will ensure you: - You plan, test and manage the launches of sellers onto online platform
You manage third parties through the entire integration process, ensuring they can manage their business on the platform
You work and build strong relationships across several different Marketplace teams including Product Data Specialists and Technical Account Managers
Use metrics to understand issues and uncover business trends and patterns, drive internal teams and third parties to resolve issues Troubleshoot third party issues
Create tickets for issues encountered with third parties and escalate where appropriate Demonstrate technical and business knowledge of the platform and Marketplace Candidate Specification As a Launch Manager, you will need knowledge of the following:
Technically astute and able to communicate effectively with a software engineer or senior business leader Demonstrate dedication to serving customers
Be organised and able to manage multiple priorities in parallel without a reduction in the quality of execution
History of teamwork and willingness to deliver on assigned projects
Ability to assess issues and execute methodically
Ability to interpret data and make business recommendations
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Demonstrate ability to understand and discuss technical concepts
Excellent communication skills with the ability to face external and internal customers in a professional and mature manner using our client’s values.
(Optional) Proven knowledge of programming languages and logic including SQL, HTML, and XML, and a working knowledge of the software development lifecycle The role also requires you to be able to demonstrate strong Leadership behaviours and general skills such as: - Collaboration - Working together across the business to achieve shared success
Empathy - Building strong relationships with customers and colleagues
Resilience
Knowing your own sources of energy and keeping yourself fit for life
Innovation - Keeping your eyes open so you can lead the business for the future Benefits
Pension Scheme - Life Assurance - Staff Discount - Shares in Success - Save As You Earn scheme - Buy As You Earn scheme

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