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Knowledge Management Specialist

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Our client, a local oil and gas company, is looking for a Knowledge Management Specialist to design, develop and implement a new Knowledge Management platform for their proprietary drilling software. The person will be responsible for the creation of a highly functional intranet site where users will be able to find training materials, access technical documentation and interact with (i.e. provide feedback and ask questions) the software development team.

RESPONSIBILITIES

• Leads the design of knowledge management systems; formulates and defines system scope and objectives and assists the team in defining knowledge content, organization, and key words.
• Translates the business needs into a highly engaging and functional intranet site through the use of graphic and web design, template creation and proactive content management
• Prepares detailed specifications for knowledge management programs and creates effective text association during document and page design to ensure content is searchable and easy to access.
• Utilizes User Experience best practices in the design of user interface features and site animation, and Explores new technology and design methodology to ensure the latest techniques are being leveraged in the collection, organization and presentation of intranet content
• Develops protocols for the regular evaluation of content and ensures regular updates are made to support compliance, accuracy and usability of the content
• Works closely with Practices Leadership to identify the most effective and impactful communication strategy for new content or updates to the knowledge library
• Designs and maintains document storage system, including media gallery and protection of image licensing.
• Works with current team members including UX and software designers, data managers and programmers, to support and implement the knowledge management program.

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