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Junior Web Producer/Social Media Coordinator

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A global haircare brand is looking for Junior Web Producer/Social Media Coordinator to join the Digital Marketing/eCommerce Team.

Accountabilities
- Support Digital team to achieve departmental goals including leads, website maintenance, customer service and a variety of ad hoc/ development projects.
- Ensure digital deadlines are being met on all projects as described in the goals.
- Celebrate digital successes with the team.

Website & Mobile Maintenance
· Liaise web updates with agency (Bridgeline) to ensure on-time delivery
· Maintain relevant content uploaded through CMS to Matrix.com (English and Spanish), MyMatrixFamily.com and other sites as needed
· Ensure proper content is adapted for MyMatrixFamily APP and Matrix mobile site (including frequent homepage updates and push notifications)
· Monthly updates for new launches (product pages, techniques, tips & tools, videos)
· Work with marketing, education and sales to ensure content is updated
· Salon Finder updated with latest chain data and independent salon information
· Monthly monitoring of model rights
· Usability testing of new platforms/pages to ensure they are ready for launch
· Social media community management

Customer Service
· Respond to daily emails on various accounts
· Liaison for all salons – set up webinars, answer follow-up questions
· Respond to individuals within 48 hours (excluding weekends)

Ad Hoc Projects
· Research
· Contest support / prize logistics coordination beyond social
· Facilitate department requests
· Video editing
· Special programs like Spread the Love
· YouTube maintenance
· Various social help (Pinterest, Facebook, etc.)

Requirements
· Must have experience with digital websites and social media community management
· Experience working in CMS platforms and social media tools
· Bachelor's degree in marketing, digital media or communications
· A plus if you have experience in HTML

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