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Junior UX Researcher

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 Seeking a smart, well­spoken, researcher 
to join the User Experience (UX) team to drive 
strategic design research activities (including 
designing appropriate research methodologies), 
execute research studies, and provide strategic design 
thinking throughout the design process. 

We’re seeking candidates with 2­-4 years of experience 
synthesizing and evangelizing complex research 
studies. Experience with a variety of generative and 
evaluative research methodologies is desired, 
including contextual interviews, participatory design 
sessions, ethnographic studies, concept evaluation, 
usability studies, and heuristic evaluations. Masters 
degree in design, HCI (human computer interaction), 
human factors, psychology, cognitive science, or 
related field is a plus. 

In this role, you will reveal the experiences our 
customers desire through conducting primary 
research, exploring the behaviors and motivations of 
our users, and working with teams of designers, 
business partners, architects and others to develop 
new experiences. You’ll inspire change at all stages of 
product development by delivering exciting oral, 
written and visual presentations to articulate & 
translate research findings. Most important, your job 
as a researcher is to help the UX team understand 
what would make a user’s experience feel more 
meaningful, intuitive, accessible, fun—and even 

As a UX researcher, you’ll partner closely with visual 
designers, interaction designers, creative technologists and content writers to provide user experience consulting services to business clients and 
development teams. You should be comfortable 
leading and participating in design workshops and 
other idea ­generating/collaborative team sessions 

Core Duties/Responsibilities 

· Participate in strategic research planning. Meet with 
internal clients and UX team members to identify 
research questions and design and facilitate/moderate 
studies to address identified objectives. 

· Design and conduct early stage design direction 
definition activities, including ethnographic research 
and interviews, creating personas or experience 
models, and leading brainstorming sessions. 

· Plan and execute research activities that align with 
business goals, uncover customer needs that result in 
actionable recommendations that drive user­centered 
ideation, definition and iteration. 

· Plan, manage and execute all aspects of studies with 
users including recruiting, logistics, moderation and 
data collection. Collaborate with third party vendors 
when necessary. 

· Lead synthesis of qualitative and quantitative 
customer data to inform research and design activities. 

· Conduct and participate in ideation and collaborative 
workshops as required. 

· Translate research findings into design 
recommendations and communicate results to 
interdisciplinary project teams. 

· Communicate findings and recommendations 
verbally and via documentation; excellent verbal and 
written skills required. 

· Present findings to business owners, key 
stakeholders, senior executives, development teams 
and other UX team members. Manage open and 
timely communication with internal stakeholders. 

· Demonstrate up­to­date expertise in user experience 
research and apply this to projects. 
What sets Nationwide’s User Experience team apart 
from others? It’s a dynamic team with a diverse culture 
that embraces the value of strategic design thinking. 
We function like a research agency and offer a wide 
array of exposure to multiple business segments in 
insurance, financial services and banking. We 
collaborate with creative talent across all UX 
disciplines; work in small, collaborative project teams; 
and a have highly engaging, friendly work 
environment. The UX team has a seat at the table 
when clients make strategic decisions; as the 
researcher, you’ll represent the voice of the customer 
to assist clients with these decisions. 

JOB SUMMARY: Coordinates user research and user 
testing projects and analyzes business partner 
communication needs. Interfaces with business 
stakeholder to review user research and user testing 
results. May serve as project and/or team leader. 

RELATIONSHIP: Reports to Manager/Director. 


1. Performs user research and user testing. Ensures 
that web sites and applications are consistent with 
established usability standards and user needs. 
Manages user research and user testing work tracks 
and deliverables on individual projects. 

2. Consults with customers on the best possible user 
experience that will help them reach business and 
user objectives. 

3. Develops project plans and timelines and leads 
other project team members through the execution of 
the project. 

4. Manages relationships with enterprise web partners 
to ensure high levels of customer services. 

5. Produces user research and user testing reports. 

6. Applies user research and user testing methods to 
help meet business and user need objectives. Helps 
customer groups achieve business objectives through 
state­ of­ the ­art user research and user testing. 

7. Stays current of user research and user testing 
trends to evaluate the feasibility for the company. 
Reviews new technologies and recommends the most 
appropriate ones for the enterprise. Works with other 
visual design, interaction design and content teams to 
ensure the best possible user experience. 

8. Trains and mentors other usability analysts on 
industry wide best practices. 

9. Performs other related duties as assigned. 


Education: Undergraduate studies in human­computer 
interaction, information design, visual communications, 
psychology, anthropology, human factors or related 
field. Degree preferred. 
Licenses/Designations: N/A 
Experience: Typically 5 or more years related 
experience in user experience research and/or user 

Knowledge: Proven knowledge of user research and 
user testing methodologies. Knowledge of the most 
up­ to ­date user research and user testing techniques. 
Knowledge of company structure and products, 
organizational dynamics and business operations and 
procedures. Solid knowledge of user research and 
user testing tools. 

Skills/Competencies: Excellent verbal and written 
communication skills required. Ability to analyze, 
recommend, develop and coordinate a variety of web-based 
projects. Proven skills in user experience 

Values: Regularly and consistently demonstrates the 
Nationwide Values and Guiding Behaviors. 
Staffing Exceptions to the above minimum job 
requirements must be approved by the: VP and HR 

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