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Junior Technical Program Manager

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This TOP social media company, head-quartered in Menlo Park, CA, is seeking a Technical Program Manager.

Duties: 
Media Partnerships works with thousands of Media Publishers everyday and manage their partners thru their CRM tool Salesforce. This role sits in the Strategy, Planning & Operations team within the Media Partnerships and will be focused on improving and assessing improvements to Salesforce and Company CRM. 

Responsibilities: 
• Develop roadmap to optimize our internal tools and products as they relate to Salesforce and CRM 
• Identify, manage, and mitigate day-to-day operational aspects of the project and scope of SF/CRM 
• Demonstrate the ability to influence and foster collaborative relationships; ability to engage resources outside of direct control to gain consensus, meet deadlines, and achieve objectives 
• Scope out technical requirements, troubleshoot bugs, and implement testing plans 
• Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences 
• Measure and analyze the impact of workflows and day-to-day operations of business 
• Represent the team in cross-functional meetings and surface insights and recommendations to to team lead on an on-going basis 

Skills: 
Minimum Qualificiation 
• 3+ years of experience in project management with a focus on CRM tools administration 
• Experience building and optimizing internal tools and enterprise solutions (Salesforce and other CRM systems) 
• Exceptional written and verbal communications skills 
• Ability to work cross-functionally and across multiple time zones and functions 
• Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans 
• Standout executor with attention to detail, strong organization skills, and ability to drive results 
• Salesforce Certification a plus 
• Experience in managing CRM projects 

Education: 
BA/BS degree or higher 
 

You must be available to work onsite in Menlo Park, CA. No relocation is offered.

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